Privacy Policy

Last Updated: August 31, 2023

Welcome to Story (“we,” “us,” or “Company”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access and use our website, mobile application, products, and services (collectively, the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy. Your use of the website indicates that you have read, accepted and unconditionally agreed to the Story privacy practices, as outlined in this Privacy Policy and any applicable terms.

If Story is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and provide Services to you.

1. Information We Collect

a. Personal Information: We may collect personal information that you provide directly to us, such as your name, postal address, phone number, email address; payment information, such as your credit or debit card number and other card information, billing and other account authentication information; products purchased, as well as any other information that you directly give us.

b. Usage and Device Information: We may collect information about your usage of our Services and the devices you use to access them, including your IP address, browser type, operating system, and usage patterns. It is also used to help us understand your preferences based on previous or current site activity. We also use cookies to help us compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. When you browse our website, we may also automatically receive some information including your computer’s internet protocol (IP) address (which may be used to obtain your geolocation), the Operating System (OS) running on your device, access times, browser type, and language, and the website you visited before our site, in order to provide us with information that helps us learn about your browser and operating system.

c. Location Information: With your consent, we may collect precise geolocation information from your device to provide location-based services.

2. How We Use Your Information

a. Providing Services: We use the information we collect primarily to provide, maintain, protect and improve our current website, products, and Services, and to develop new products. We use personal information collected through our website as described in this Policy to: 

  • Create and secure your account and identify you as a user in our system;
  • Improve our products, website, Services and business;
  • Understand and enhance your experience with us;
  • Facilitate your order and deliver the products you request;
  • Respond to your comments or questions and provide Services;
  • Send you information, including confirmations, invoices, updates, support and other messages;
  • Communicate with you about promotions, upcoming events and news about products and Services, and for other marketing purposes;
  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service;
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity; and
  • For any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.

b. Communication: We may use your contact information to send you updates, promotions, and other communications related to our products and services. You can opt out of receiving these communications at any time.

c. Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, legal processes, and government requests.

3. Sharing Your Information

a. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our Services, such as payment processors and shipping companies. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

b. Links: When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Information collected by other sites is subject to their own terms and policies, not this one.

c. Legal Requirements: We may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to comply with a judicial proceeding, court order, or legal process.

d. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Your Choices

a. Account Information: You can update, correct, or delete your account information by logging into your account or contacting us directly.

b. Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions included in those communications or by contacting us.

c. Location Information: You can typically control and manage location services on your device. If you have concerns about the collection of location information, please adjust your device settings accordingly.

5. Security

Story shall endeavor and shall take every precaution to maintain adequate physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

6. Children’s Privacy

Our Services are not intended for individuals under the legal age to use cannabis products in their respective state of residence. We do not knowingly collect personal information from children.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website, and the revised version will be effective immediately upon posting.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at .

By using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Copyright 2023 Story Companies LLC © All rights reserved. Terms & Conditions | Privacy Policy

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